This is certainly not something we'd expect, Alexis, so we appreciate you taking the time to share this. We hope your baby's symptoms have improved. As parents, we understand the frustration of dealing with diaper rash, and we're sharing your comments with our Safety Team. We work diligently with parents or other safety experts before introducing any changes to our diapers to ensure they are safe for babies. However, we understand that a baby's skin can be very delicate, and unfortunately, many factors can contribute to the symptoms you're describing, such as size and fit. We take feedback like this seriously and want to learn more about your experience. Please call us at 1-800-726-7377 for further assistance.

Thank you for your loyalty and for sharing this feedback, Melissa. Our Swaddlers diapers were upgraded to provide a more cushiony feel, with Ultra-Soft absorbent layers that help protect skin from wetness & irritation, and we expect them to be in perfect condition when you receive them. We're sorry that wasn't your experience, and we would like to learn more from you and assist further with your product. Please call us at 1-800-726-7377.

Thank you for your loyalty and for sharing this feedback, Taylor. The upgrades to our Swaddlers diapers shouldn't affect the quality of protection your baby receives, and we take feedback like this seriously. Size and fit play a major role in ensuring your little one gets the leak-proof fit they need, and our diapers are organized by weight. While your baby should be within the weight range for the size you are using, we've found that about 30% of babies are in the wrong diaper size. Also, if this is a stage where your baby is producing more urine than usual, more frequent changes may be necessary. We'd like a chance to learn more about your experience and assist you further. Please call us at 1-800-726-7377.

Thank you for your loyalty and for sharing this feedback. The upgrades to our Swaddlers diapers shouldn't affect the quality of protection your baby receives, and we're sharing your message with our team. Occasionally, you may see a small amount of gel or crystals on your baby’s skin, which are the absorbent particles from the diaper. It's actually normal to see a few particles of gel from time to time, particularly when the diaper is heavily saturated. If this is a time when your baby is producing more urine than usual, more frequent changes may be necessary. We want to assure you that these gel particles are safe and have been used safely in our diapers for over 20 years. We take feedback like this seriously and would like a chance to learn more about your experience and assist with your purchase. Call us at 1-800-726-7377, M-F, 9 am to 6 pm EST.

We are sorry you are not happy with your experience with your recently purchased Pampers Swaddlers, Kris. Our new Swaddlers diaper is intended to be more comfortable with softer and more cushiony materials. Families like your helped develop these changes, andwe will be sure to share your thoughts with the team, too. We'd be happy to talk more with you about your experience, and do what we can to make your next one better. Call us any Monday-Friday, from 9 AM to 6 PM, EST, at 1 (800) 726-7377.