Customer Reviews
Pampers® Aqua Pure™
Pampers does not represent or warrant the accuracy of any statements or product claims made here, nor endorses any opinions expressed within this section
Reviews
Jordyn
Pampers Response - March 11, 2025
Thank you for your review!
We’re so sorry to learn about this, Jordyn, and we do hope you and your baby are feeling better now. We understand that you believe the Pampers Aqua Pure Sensitive Baby Wipes have been different since the packaging update in March 2024, the only change was the artwork and packaging. The wipes themselves should be the same as they’ve always been. Your safety is our top priority, and we hope you’ll bring this package with you and call us for more help. We'd like to learn more about this and help as best we can. We’re available Mondays-Fridays, from 9 AM to 6 PM, EST. Our number is 1 (800) 726-7377.
Horrible
August 14, 2024Bought a box knowing that my infant has super sensitive skin and we needed to use something gentle, I was highly disappointed. My son had a horrible rash that was bleeding after using these that took 5-6 days to finally clear up. I am going to have to choose a different brand since the quality wasn't what I expected.
Stephanie
Pampers Response - August 16, 2024
Thank you for your review!
We're so sorry to hear that happened, Stephanie, and we hope your little guys is feeling better now. A great deal of work goes into the development and testing of all our wipes to ensure they're safe for babies. Pampers Aqua Pure wipes are made with 99% pure water for our simplest formula. Our remaining ingredients include 1% dermatologically-tested gentle cleansers to help maintain the pH balance of your baby’s skin while helping the wipe stay fresh over time. They're made with premium cotton and safe for use on newborn bottoms, hands, and faces. Pampers Aqua Pure wipes are free of alcohols, dyes, parabens, and fragrances and are hypoallergenic. Still, as fellow parents, we understand that every baby is unique, and a baby’s skin can be especially delicate. There are a lot of different factors that can unfortunately contribute to these kinds of symptoms you have told us about, so we'd like to learn more to see how we can help and share this with our Safety and Quality Teams. When you have a moment, please get in touch with us by calling 1-800-726-7377.
Packaging changed and so did the product
July 15, 2024I’m so bummed because I absolutely LOVED these wipes! I noticed that since the packaging changed, the wipes did too. Before I would’ve put 5 stars for everything. They were the best wipes, superior to any other wipe. Now, they’re super thin & small. I used to be able to stretch the wipes out & they’d be super moist still. Now, if I do that they rip or start to tear. I need to use way too many to clean up the mess. I’m sad because these were the only ones that worked for my poor sensitive baby, now I think I need to find something else. Unless the product changed back to what it used to be, I have to search for another option.
McKenna
Pampers Response - July 16, 2024
Thank you for your review!
We're so sorry your Pampers Aqua Pure Wipes aren't the same quality as you expected, McKenna. While Pampers Aqua Pure Wipes had an updated packaging artwork in March, we would expect it to stay the same quality, as the wipes did not change. Our Wipes go through many strict controls to ensure they get to you with the same results you know and love, and it sounds like this wasn't the case with your recent purchase. As a tip, when storing your wipes, be sure to avoid hot and humid conditions, as this may cause them to dry out. We recommend storing them in a cool, dry place and sealing the pack tightly after each use. We want to see how best we can help you and your little one and gather more information for our Quality Team. Please call us at 1-800 726-7377.
Contaminated wipes
December 06, 2023We have been using these wipes for months now. In the last case of wipes so far we have found 2 packs that have had wood shards embedded into the wipes. They are clearly visible upon removing from the packs.
Jason
Pampers Response - December 07, 2023
Thank you for your review!
We're sorry to hear you had this experience with the wipes. At Pampers, we are committed to making safe, high-quality products that parents can confidently use for their babies. Our wipes go through many quality checks and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. Please call us at 1-800 726-7377 for assistance with this. We're happy to help you.
Good
November 24, 2023Good product and easy to use. Worth money. recommended to all users
MAGIZHINI
Used to love them, but something changed
March 09, 2025We used to absolutely love these diapers and have ZERO issues. Ever since they came out with the new packaging the baby wipes are different. Went to wipe my daughter when she had a small diaper rash and she went absolutely crazy like it hurt her. Well I had a small cut on my finger and when the wipe hit it I automatically understood what was wrong it was burning her! If it hurt the little cut I had I can only imagine how it felt for her. The wipes never used to do that so I’m unsure what changed, but something did. We have two huge boxes that I’m now unable to use. Huge waste of money as Amazon will not accept them back. Super disappointed.